Dr. Rick Allen standing on the front porch of his former home-based Portland chiropractic clinic with the food collected for the Oregon Food Bank.
New Patient Information
What to Expect on Your First Visit:
- Dr. Allen will personally give you a warm greeting.
- He will carefully listen to, and take a history of your concerns.
- He will perform a physical exam to find the cause of your problem.
- He may require additional lab or imaging (x-rays) which may be arranged nearby.
- He will review his findings and, if possible, outline a treatment program.
- If there are no countraindications he will initiate treatment.
- The visit will last about 90 minutes and cost approximately $75.
My goal is to help as many individuals as possible obtain and maintain life-long health naturally through chiropractic adjustment, massage, nutrition, proper posture and exercise.
Key Points for Successful Care:
PATIENT SATISFACTION - I strive to provide outstanding service to my patients. Since results to chiropractic treatment vary, I can't guarantee results, but I can guarantee your satisfaction. Please let me know if there is any way I can improve my service and your satisfaction.
PUNCTUALITY - Please make every effort to be on time. A late arrival limits the amount of time I can spend with you and throws the schedule off for patients who follow.
CANCELLATIONS - Except in sudden emergencies, please give 24 HOURS NOTICE to cancel or reschedule. You will be billed for a missed appointment (a "no show"). Insurance companies will not pay for missed visits.
LENGTH OF SESSIONS - I believe strongly in the value of combining natural therapies to correct subluxations and restore health. Complete office visits include chiropractic treatment, therapeutic massage, proprioceptive and muscle energy techniques, stretching, physiotherapy, nutritional and life-style advice, and home exercise instruction. They typically last 20 to 40 minutes. The focus is always on achieving a treatment goal, rather than on a specific length of time.
TREATMENT PLANS - Treatment plans are designed to restore maximum possible function, not just relieve pain. Healing is a process that takes time. Each individual is unique. Because muscles and connective tissues are slow to heal, chiropractic care may be required for several months to more than a year. Everything will be explained as we go through the process of rebuilding a strong, healthy body. I will perform periodic re-examinations to provide you with road signs along the way to recovery and optimum health. I urge you to follow through with your treatment program.
COMMUNICATION - Open, honest communication is vital for the success of your care. Please speak with me if you have any concerns about your finances, progress or treatment plans before making any decisions.
PRIVACY - All patient records and conversations are private. Records are released only with your written permission. Please ask me for a privacy notice. We'll post it here soon.
ACTIVE CLIENT PARTICIPATION - Treatment will succeed to its fullest only if you take an active role. Follow through with recommendations for home exercise and lifestyle changes.
HOURS - Office hours are:
Monday 9:00am -12noon & 3:00 - 6:00pm
Tuesday 9:00am - 12noon & 3:00 - 5:00pm
Thursday 9:00am - 12noon & 3:00 - 5:00pm
Friday 9:00am -12noon
If You Have A Special Need, Please Ask.
Emergencies will be seen as quickly as possible -- please call 509/395-0024 (Trout Lake) and, if necessary, page
PHONE MESSAGES AND SCHEDULING - Because I prefer to focus my attention on the patient being treated and may not be able to answer your call personally, the phone may be forwarded to my off-site receptionist. You may schedule an appointment with the receptionist or leave a voice mail message for me. I will call you back as soon as possible. If you have an emergency, I can be paged.
REFERRALS - My practice has grown mostly by word of mouth from satisfied patients. I believe that if I have provided superb service, my patients will tell others about the benefits of chiropractic care.
Thank you for referring your Family and Friends!
Map to Cascade Wellness Clinic - Trout Lake
663 Sunnyside Rd
Trout Lake WA 98650
Click on map for larger PDF version
Payment Expected At Time Of Service
(Unless special arrangements have been made prior to treatment)
If your insurance company denies your claim this makes you responsible for the payment. If you disagree with the non-payment made by your insurance carrier, contact them directly.
When paid at the time of service, the usual first chiropractic exam and visit is $95 and subsequent visits are $45. We accept most insurances, motor vehicle accidents and workers compensation cases. Please contact the office for details.
Private Pay: Patients are expected to pay in full for services at each visit. As a "Thank You" for paying in full at the time of service, you will be given a 25% discount. If you are unable to pay your balance in full, please discuss this with Dr. Allen prior to treatment so that special arrangements can be made. Please make checks payable to Dr. Richard Allen.
Insurance: Patients are expected to pay in full for services at each visit. As a Thank You" for paying in full at the time of service, you will be given a 25% discount. We will prepare the required insurance billings so you can mail them to your insurance company. The insurance company will then reimburse you according to their contract with you. Patients are financially responsible for all charges if the insurance company should decide not to pay these bills. If you are unable to pay in full for your services, please discuss your situation with Dr. Allen so that special arrangements can be made.
Managed Care: Patients pay at the time of service their co-pay and for any services not covered by their plan, such as supplements. We then bill the managed care carrier to collect the remainder.
Extended Care: Special arrangements may be made for extended treatment protocols, such as postural correction.
Motor Vehicle Collision or Personal Injury: We will make out all required insurance billings and mail them to the insurance company. Usually your insurance company will pay Dr. Allen directly under your PIP policy. Depending on the circumstances of the accident, we may ask you to pay at the time of your visit. Patients are financially responsible for all charges if the insurance company should decide not to pay these bills. Supplements must often be paid by the patient.
Workers Compensation: We will bill the workers compensation insurance company. They will pay Dr. Allen directly. Patients are financially responsible for all charges if the insurance company denies the claim. Supplements must be paid by the patient at the time they are issued.
Billing and Finance Charges: Balances due in excess of thirty (30) days may be subject to a re-billing charge of $4.00 and a finance charge of 1 per cent per month (18 per cent per year) unless prior arrangements have been made.
24-Hour Notice Required (except for unavoidable emergencies)
- Missed Appointments Will Be Charged. Insurance companies will not pay for missed visits.
Dr. Rick Allen is a chiropractor, massage therapist and dance student who is located in Trout Lake Washington. Dr. Rick welcomes your questions and suggestions for future articles. However, he cannot make specific diagnoses or treatment recommendations unless you visit him in person. He can be reached by phone at 509-395-0024 in Trout Lake email or on the World Wide Web: www.CascadeWellnessClinic.com
DISCLAIMER: The information included in this website is meant to encourage thinking concerning choices of care for and insight pertaining to possible causes of various problems. It is not a prescription for or diagnosis of any disease or condition. Suggestions are based on the assumption by the writer that a thorough examination was done previously and the reader is under care by a healthcare professional. This information is not a substitute for a live doctor.
© Dr. Rick Allen
Cascade Wellness Clinic